Case study: Restoring Delivery Capability


Automotive supplier
(Car interior)


Restoration and consolidation of a supplier with "ability to deliver"  towards a major customer (OEM)


  • Unclear quality standards, High rework and scrap rates, high rejection rates of procured parts,
  • High costs due to extra travel, staff lacks knowledge of methods, poor communication between customer and supplier


  • Restructuring and optimization of processes and procedures
  • Implementation of a supplier qualification process
  • Preparation and active monitoring of the system certification


12 months


  • Improving the delivery performance towards the main customer by 2 stages
  • Implementing transparent, efficient methods and processes as well as supplier - APQP, FMEA moderation
  • Significant reduction in scrap and rework rates and extra travel by 70% through
    definition of clear quality standards jointly with customers and suppliers
  • Restructuring the audit system, successful system certification