Customer

Automotive supplier
(Car interior)

Task

Restoration and consolidation of a supplier with "ability to deliver"  towards a major customer (OEM)

Problem

• Unclear quality standards, High rework and scrap rates, high rejection rates of procured parts,
• High costs due to extra travel, staff lacks knowledge of methods, poor communication between customer and supplier

Order

• Restructuring and optimization of processes and procedures
• Implementation of a supplier qualification process
• Preparation and active monitoring of the system certification

Duration

12 months

Result

• Improving the delivery performance towards the main customer by 2 stages
• Implementing transparent, efficient methods and processes as well as supplier - APQP, FMEA moderation
• Significant reduction in scrap and rework rates and extra travel by 70% through
  definition of clear quality standards jointly with customers and suppliers
• Restructuring the audit system, successful system certification