Customer

Automotive supplier (tier 1)

Task

Settlement of Warranty- / Recall-actions

Problem

• Delivery / use of defective precursors
• Through a complex downstream supply chain unclear situation how and where finally in use (final product and region)
• Uncertainty as to whether, in what  kind and when an error or outages could occur
• Many involved parties (supplier, competitor, customer, insurance, various consultants) / global issue
  
  

Order

• Localize and/or investigate affected vehicles
• Definition of test procedures for the determination of failure effect and failure consequences
• Planning / implementation of exchange processes
• Determination of the original cause of the error and definition of corrective actions
• Coordination of all issues between all parties - Information Management

Duration

approx. 1 year

Result

• All affected vehicles have been identified (based on VIN)
• Through appropriate tests vehicle groups could be formed
• Where necessary parts have been replaced
• The causative fault was found - suitable corrective or corresponding controls were defined
• The project has been settled to the satisfaction of all parties